InFlow Claim Forms Portal by InFlood Solutions

SMS Consent Process

InFlood Solutions — InFlow Claim Forms Portal

This public page documents how policyholders choose whether to receive transactional claim-form text messages. Text messaging is optional and is not used for marketing.

How a policyholder opts in

  1. An authorized adjuster speaks directly with the policyholder by telephone or in person.
  2. The adjuster reads the complete consent script below before recording a mobile number for text delivery.
  3. The policyholder must affirmatively say “Yes.” Silence, a preexisting business relationship, or merely providing a telephone number does not constitute consent.
  4. Only after the policyholder agrees does the adjuster enter the mobile number and select the unchecked consent box in the secured InFlow Claim Forms Portal.
  5. If there are two policyholders, each person is asked separately and each has a separate, unchecked consent box.

Required verbal consent script

“InFlood Solutions can text you a secure link to your claim forms and no more than one reminder per day until your forms are complete. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to receive claim-adjusting services. Do you agree to receive these text messages?”

Messages policyholders receive

After opting in, the policyholder receives an initial secure claim-form link. If the selected forms remain incomplete, InFlood Solutions may send no more than one reminder per day. Reminders stop automatically when all policyholder forms are complete.

Sample initial message: InFlood Solutions: Complete your claim forms using this secure link: [secure link]. Reply STOP to opt out or HELP for help. Msg & data rates may apply.

Sample reminder: InFlood Solutions reminder: Your claim forms are incomplete. Continue securely: [secure link]. Reply STOP to opt out or HELP for help. Msg & data rates may apply.

Opt-out and assistance

Reply STOP to cancel text messages. No further program texts will be sent unless the policyholder separately opts in again. Reply HELP for assistance or email [email protected].

Legal information

Review the SMS Terms and Conditions and Privacy Policy. Mobile information and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.